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Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
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Author: Marcus Vinicius Rocha Da Silva
Visited 2409, Followers 2, Shared 0  

I presume that the "cart_shipping_address" field should contain and, when filled, exibhit the shipping address informed by the customer, but it isn't happening in my site.

After the information of the customer data, my site isn't showing the shipping address, as I highlighted in the attached image.

Could somebody help me, please?

Posted on the
8 ANSWERS - 2 USEFUL
Incomedia
Michele C.
Incomedia

Hello Marcus,

It seems like something was not correctly exported, could you please try to delete all the files on your server and perform a full exportation of your website?

Keep me updated, thank you

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Posted on the from Michele C.
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User
Author

Hi Michele!

I deleted all the files on the server side, uploaded the site again - full exportation - and the error continues... 

It's hosted at www.cyrbrasil.com.br.

Thanks in advance!

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Posted on the from Marcus Vinicius Rocha Da Silva
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Michele C.
Incomedia

Hello Marcus,

please verify to have filled correctly your website name in step 1 -> site URL.

If you still get the error please send me the  iwzip of your project to file@answers.websitex5.com setting "post 34782 for Michele C." as subject.

If your project is too big you can use some service like www.wetransfer.com

thank you

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Posted on the from Michele C.
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User
Author

Hi Michelle! 

I sent you the project file, thanks in advance!  

Wink

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Posted on the from Marcus Vinicius Rocha Da Silva
Incomedia
Michele C.
Incomedia

Hi Marcus,

the problem is that you don't request the name of the customers, this is a bug that we'll sure fix in a future release, in the meantime you can request this field.

Hope you understand, thank you

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Posted on the from Michele C.
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User
Author

Thanks, Michele, it's working now! But the e-mails sent to the dealer and to the customer shows the HTML code (the tags <br> and </br>).

Is there a way to avoid it? 

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Posted on the from Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User
Author

Michele, please forget my question about the html tags! I changed the script used and it solved the problem! Laughing

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Posted on the from Marcus Vinicius Rocha Da Silva
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Michele C.
Incomedia

Hello Marcus,

glad you managed to solve it!

have a nice day

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Posted on the from Michele C.