Hello Paul,

Please go to Step 1 General Settings > Template Selection > Default Template...  then select 'Licenced' from the drop-down menu towards the top left corner (see the screenshot attached)

Any templates you have purchased in the past should then be visible.

Kind regards,

Paul

I tried that, but the 2 I had purchased are not there. 

Not only that, but no templates appear for sale

. . . did you also try to reload ? As for widgets its similar - payed have to be reloaded without charge . . .

Yes, Pcssa makes a good point...  please try refreshing the template selection by clicking on the 'Update' icon in the toolbar (see attached screenshot)

Hi I tried the update. I re-installed the program also. The blank results are attached.

Thanks for the screenshot, Paul.

When you installed and activated version 12 did you use the same email address as that linked to the user account from which you originally purchased the templates?

yes

my license shows on my profile also

As you can see when I try to buy a template even though the system shows me with available I am not able to buy anything.

Seems to be a problem created when I upgraded. 

This is looking more and more like an issue which only the admins from Incomedia will be able to rectify.

Thank you very much for all the information so far, Paul.  I will mark this thread for Incomedia's attention on your behalf.  Their working hours don't extend over the weekend but you should be able to expect a reply from them at the start of the week sometime.

Your patience in the meantime is appreciated.

Best wishes,

Paul

Have you tried exporting the templates from v11 and then importing them into v12, if that don't work, duplicate the projects then export the duplicated project and import into v12 that should work.

regards

jamie

The duplicated (imported) projects  open and I can work with them. The template issue still exists. Suspect Paul  was correct it is a admin issue.

Thank you for the suggestion.