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Jay C.
Jay C.
User

SEO & GDPR Update New version 16 will not load  en

Auteur : Jay C.
Visité 760, Followers 1, Partagé 0  

Your SEO & GDPR Update New version 16 will not load onto my computor

The first screen I grt is the language question

I indicate English

The it shows an X saying I need windows 7 sp1

and its does

my opperation system is windows 7 sp1

Please advise

Thanks

Jay

Posté le
4 RéPONSES - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Jay, you may need to re-check your Win 7 SP1 install (perhaps try reload it?).

I just loaded WX5 v16.0.3 into a virtual PC running Win7 SP1 and it worked fine.

I thought WX5 v15 also required SP1 - did v15 load on the same PC?

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Posté le de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Jay, 

thank you for your e-mail.

Please make sure your OS really is Windows 7 SP1, please send me a screenshot of the operating system section in your Windows Control Panel. 

Thanks! Kind regards.

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Posté le de Elisa B.
Jay C.
Jay C.
User
Auteur

Yes

All versions 12, 13, 14 and 15 have loaded with no issues

My OS is absolutely is windows 7 SP1

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Posté le de Jay C.
Jay C.
Jay C.
User
Auteur

I managed to get it loaded on safe mode

All is good

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Posté le de Jay C.