when I try to uplaod the website, it gives me error "The follwoing test failed: MySQL Database Settings" after the aprt of "Checkoimng PHP Compatibilty". 
I hqd reached the host support and they ensure ALL requirements are suported form (Windows toLinus, PHP version and MYSQL as well), they advised me the error is with the WebSiteX5 upload app aas from their side everything is accessible and workng.

And when I Choose "Ignore" instread of "OK" it uplaod all the changes to the webite, but when someone try to submit any order gives error message "Generic Error"

what is your advise for this?