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Igor B.
Igor B.
User

Change of purchased object  en

Autore: Igor B.
Visite 594, Followers 1, Condiviso 0  

Can I change the purchased object ( Masonry ) for Justified Gallery without using additional credits?

Postato il
4 RISPOSTE - 1 UTILE
Paul M.
Paul M.
Moderator

Hello Igor,

You'll need to wait for an official response from the Incomedia support team.

Please allow 24-72 hours for their reply (excluding weekends).

Kind regards,

Paul

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Postato il da Paul M.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

thank you for getting in touch. 

Unfortunately, it isn't possible to substitute the purchased object, still we can process a refund for Masonry, so you can buy Justified Gallery instead: should I proceed?

Thanks! Kind regards.

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Postato il da Elisa B.
Igor B.
Igor B.
User
Autore

Thank you. Yes please do it.

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Postato il da Igor B.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

I confirm the refund was processed as requested. 

Thanks! Kind regards.

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Postato il da Elisa B.