WebSite X5Help Center

 
Igor B.
Igor B.
User

Change of purchased object  en

Autor: Igor B.
Besucht 595, Followers 1, Geteilt 0  

Can I change the purchased object ( Masonry ) for Justified Gallery without using additional credits?

Gepostet am
4 ANTWORTEN - 1 NüTZLICH
Paul M.
Paul M.
Moderator

Hello Igor,

You'll need to wait for an official response from the Incomedia support team.

Please allow 24-72 hours for their reply (excluding weekends).

Kind regards,

Paul

Search the WebSite X5 Help Center

Mehr lesen
Gepostet am von Paul M.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

thank you for getting in touch. 

Unfortunately, it isn't possible to substitute the purchased object, still we can process a refund for Masonry, so you can buy Justified Gallery instead: should I proceed?

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Igor B.
Igor B.
User
Autor

Thank you. Yes please do it.

Mehr lesen
Gepostet am von Igor B.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

I confirm the refund was processed as requested. 

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.