WebSite X5Help Center

 
Igor B.
Igor B.
User

Change of purchased object  en

Autor: Igor B.
Visitado 587, Followers 1, Compartido 0  

Can I change the purchased object ( Masonry ) for Justified Gallery without using additional credits?

Publicado en
4 RESPUESTAS - 1 ÚTIL
Paul M.
Paul M.
Moderator

Hello Igor,

You'll need to wait for an official response from the Incomedia support team.

Please allow 24-72 hours for their reply (excluding weekends).

Kind regards,

Paul

Search the WebSite X5 Help Center

Leer más
Publicado en de Paul M.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

thank you for getting in touch. 

Unfortunately, it isn't possible to substitute the purchased object, still we can process a refund for Masonry, so you can buy Justified Gallery instead: should I proceed?

Thanks! Kind regards.

Leer más
Publicado en de Elisa B.
Igor B.
Igor B.
User
Autor

Thank you. Yes please do it.

Leer más
Publicado en de Igor B.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

I confirm the refund was processed as requested. 

Thanks! Kind regards.

Leer más
Publicado en de Elisa B.