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Igor B.
Igor B.
User

Change of purchased object  en

Auteur : Igor B.
Visité 584, Followers 1, Partagé 0  

Can I change the purchased object ( Masonry ) for Justified Gallery without using additional credits?

Posté le
4 RéPONSES - 1 UTILES
Paul M.
Paul M.
Moderator

Hello Igor,

You'll need to wait for an official response from the Incomedia support team.

Please allow 24-72 hours for their reply (excluding weekends).

Kind regards,

Paul

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Posté le de Paul M.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

thank you for getting in touch. 

Unfortunately, it isn't possible to substitute the purchased object, still we can process a refund for Masonry, so you can buy Justified Gallery instead: should I proceed?

Thanks! Kind regards.

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Posté le de Elisa B.
Igor B.
Igor B.
User
Auteur

Thank you. Yes please do it.

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Posté le de Igor B.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

I confirm the refund was processed as requested. 

Thanks! Kind regards.

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Posté le de Elisa B.