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Igor B.
Igor B.
User

Change of purchased object  en

Author: Igor B.
Visited 592, Followers 1, Shared 0  

Can I change the purchased object ( Masonry ) for Justified Gallery without using additional credits?

Posted on the
4 ANSWERS - 1 USEFUL
Paul M.
Paul M.
Moderator

Hello Igor,

You'll need to wait for an official response from the Incomedia support team.

Please allow 24-72 hours for their reply (excluding weekends).

Kind regards,

Paul

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Posted on the from Paul M.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

thank you for getting in touch. 

Unfortunately, it isn't possible to substitute the purchased object, still we can process a refund for Masonry, so you can buy Justified Gallery instead: should I proceed?

Thanks! Kind regards.

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Posted on the from Elisa B.
Igor B.
Igor B.
User
Author

Thank you. Yes please do it.

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Posted on the from Igor B.
Incomedia
Elisa B.
Incomedia

Hi Igor, 

I confirm the refund was processed as requested. 

Thanks! Kind regards.

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Posted on the from Elisa B.