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Henrik H.
Henrik H.
User

Can not download template  en

Autor: Henrik H.
Visitado 258, Seguidores 1, Compartilhado 0  

I just paid for 50 credits so I could download Pit Stop Shop template, but I get an error telling me: Can not download - how do I get this template?

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4 RESPOSTAS - 1 ÚTIL
Henrik H.
Henrik H.
User
Autor

This is what happens

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Publicado em de Henrik H.
Daniel W.
Daniel W.
User
Usuário do mês DEUsuário do mês EN

This sometimes happens with free templates, too. Then you just have to repeat the download until it works.

Doesn't this work with purchased templates?

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Publicado em de Daniel W.
Daniel W.
Daniel W.
User
Usuário do mês DEUsuário do mês EN

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Where can I find the templates that I buy?

When you buy one of the WebSite X5 Templates from the Marketplace, you will receive an email with the order details. After having started the software, you will find the Template you just purchased in the available template list in the Licensed category of the Template selection window.

>> https://market.websitex5.com/en/faq#templates

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Publicado em de Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Henrik, 

thank you for getting in touch. 

Please try again after disabling firewall, antivirus and VPN and by starting the software as administrator. 

Please keep me updated!

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Publicado em de Elisa B.