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Henrik H.
Henrik H.
User

Can not download template  en

Auteur : Henrik H.
Visité 247, Followers 1, Partagé 0  

I just paid for 50 credits so I could download Pit Stop Shop template, but I get an error telling me: Can not download - how do I get this template?

Posté le
4 RéPONSES - 1 UTILES
Henrik H.
Henrik H.
User
Auteur

This is what happens

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Posté le de Henrik H.
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois DEMeilleur utilisateur du mois EN

This sometimes happens with free templates, too. Then you just have to repeat the download until it works.

Doesn't this work with purchased templates?

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Posté le de Daniel W.
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois DEMeilleur utilisateur du mois EN

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Where can I find the templates that I buy?

When you buy one of the WebSite X5 Templates from the Marketplace, you will receive an email with the order details. After having started the software, you will find the Template you just purchased in the available template list in the Licensed category of the Template selection window.

>> https://market.websitex5.com/en/faq#templates

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Posté le de Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Henrik, 

thank you for getting in touch. 

Please try again after disabling firewall, antivirus and VPN and by starting the software as administrator. 

Please keep me updated!

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Posté le de Elisa B.