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Henrik H.
Henrik H.
User

Can not download template  en

Author: Henrik H.
Visited 257, Followers 1, Shared 0  

I just paid for 50 credits so I could download Pit Stop Shop template, but I get an error telling me: Can not download - how do I get this template?

Posted on the
4 ANSWERS - 1 USEFUL
Henrik H.
Henrik H.
User
Author

This is what happens

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Posted on the from Henrik H.
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

This sometimes happens with free templates, too. Then you just have to repeat the download until it works.

Doesn't this work with purchased templates?

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Posted on the from Daniel W.
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

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Where can I find the templates that I buy?

When you buy one of the WebSite X5 Templates from the Marketplace, you will receive an email with the order details. After having started the software, you will find the Template you just purchased in the available template list in the Licensed category of the Template selection window.

>> https://market.websitex5.com/en/faq#templates

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Posted on the from Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Henrik, 

thank you for getting in touch. 

Please try again after disabling firewall, antivirus and VPN and by starting the software as administrator. 

Please keep me updated!

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Posted on the from Elisa B.