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Marian Sorin
Marian Sorin
User

E-mail Form in Website X5 2021 V4.4  en

Autor: Marian Sorin
Besucht 787, Followers 3, Geteilt 0  

Hello,

After the latest update to Website X5 2021 V4.4, at the sender e-mail not apear the real sender, and apear the e-mail that was set on software in FTP and Database Parameters to sender E-mail address.

How can be solved this problem? I use other webspace provider. Until now the E-mail form worked fine.

Thak you! 

Gepostet am
13 ANTWORTEN - 2 NüTZLICH
Antal Z.
Antal Z.
User

+1

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Gepostet am von Antal Z.
Branko P.
Branko P.
User

I have the same problem

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Gepostet am von Branko P.
Aleksej H.
Aleksej H.
Moderator
Nutzer des Monats EN

Hello.Recheck these settings:

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Gepostet am von Aleksej H.
Marian Sorin
Marian Sorin
User
Autor

Sender e-mail address is mandatory...

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Gepostet am von Marian Sorin
Marian Sorin
Marian Sorin
User
Autor

Sender email address?

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Gepostet am von Marian Sorin
Branko P.
Branko P.
User

There must be your Email adress that thay can see whoo send them aa answer from your page.

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Gepostet am von Branko P.
Marian Sorin
Marian Sorin
User
Autor

My email address is set but the problem is that the same email address appears to the sender as well as the recipient.

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Gepostet am von Marian Sorin
Monica A.
Monica A.
User

If we choose for the option SMTP we did not receive the contact form at all, so we change the option to PHP Mailer and we have the same problem as Marian with the email adress.

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Gepostet am von Monica A.
Marian Sorin
Marian Sorin
User
Autor

You have to insert the SMTP address from your e-mail settings...

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Gepostet am von Marian Sorin
Monica A.
Monica A.
User

Yes, I did.

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Gepostet am von Monica A.
Aleksej H.
Aleksej H.
Moderator
Nutzer des Monats EN
Monica A.
If we choose for the option SMTP we did not receive the contact form at all, so we change the option to PHP Mailer and we have the same problem as Marian with the email adress.

Re-check your SMTP settings. Try different E-mail script type .

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Gepostet am von Aleksej H.
Monica A.
Monica A.
User

I have tried different SMTP settings and one of them will work. Nevertheless the problem that the sender e-mail will not apear on my side is still exist. The SMTP setting instead of the PHP Mailer doesn't solve this issue.

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Gepostet am von Monica A.