WebSite X5Help Center

 
Marian Sorin
Marian Sorin
User

E-mail Form in Website X5 2021 V4.4  en

Auteur : Marian Sorin
Visité 564, Followers 3, Partagé 0  

Hello,

After the latest update to Website X5 2021 V4.4, at the sender e-mail not apear the real sender, and apear the e-mail that was set on software in FTP and Database Parameters to sender E-mail address.

How can be solved this problem? I use other webspace provider. Until now the E-mail form worked fine.

Thak you! 

Posté le
13 RéPONSES - 1 UTILES
Antal Z.
Antal Z.
User

+1

Lire plus
Posté le de Antal Z.
Branko P.
Branko P.
User

I have the same problem

Lire plus
Posté le de Branko P.
Aleksej H.
Aleksej H.
Moderator
Meilleur utilisateur du mois RU

Hello.Recheck these settings:

Lire plus
Posté le de Aleksej H.
Marian Sorin
Marian Sorin
User
Auteur

Sender e-mail address is mandatory...

Lire plus
Posté le de Marian Sorin
Marian Sorin
Marian Sorin
User
Auteur

Sender email address?

Lire plus
Posté le de Marian Sorin
Branko P.
Branko P.
User

There must be your Email adress that thay can see whoo send them aa answer from your page.

Lire plus
Posté le de Branko P.
Marian Sorin
Marian Sorin
User
Auteur

My email address is set but the problem is that the same email address appears to the sender as well as the recipient.

Lire plus
Posté le de Marian Sorin
Monica A.
Monica A.
User

If we choose for the option SMTP we did not receive the contact form at all, so we change the option to PHP Mailer and we have the same problem as Marian with the email adress.

Lire plus
Posté le de Monica A.
Marian Sorin
Marian Sorin
User
Auteur

You have to insert the SMTP address from your e-mail settings...

Lire plus
Posté le de Marian Sorin
Monica A.
Monica A.
User

Yes, I did.

Lire plus
Posté le de Monica A.
Aleksej H.
Aleksej H.
Moderator
Meilleur utilisateur du mois RU
Monica A.
If we choose for the option SMTP we did not receive the contact form at all, so we change the option to PHP Mailer and we have the same problem as Marian with the email adress.

Re-check your SMTP settings. Try different E-mail script type .

Lire plus
Posté le de Aleksej H.
Monica A.
Monica A.
User

I have tried different SMTP settings and one of them will work. Nevertheless the problem that the sender e-mail will not apear on my side is still exist. The SMTP setting instead of the PHP Mailer doesn't solve this issue.

Lire plus
Posté le de Monica A.