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Marian Sorin
Marian Sorin
User

E-mail Form in Website X5 2021 V4.4  en

Author: Marian Sorin
Visited 743, Followers 3, Shared 0  

Hello,

After the latest update to Website X5 2021 V4.4, at the sender e-mail not apear the real sender, and apear the e-mail that was set on software in FTP and Database Parameters to sender E-mail address.

How can be solved this problem? I use other webspace provider. Until now the E-mail form worked fine.

Thak you! 

Posted on the
13 ANSWERS - 1 USEFUL
Antal Z.
Antal Z.
User

+1

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Posted on the from Antal Z.
Branko P.
Branko P.
User

I have the same problem

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Posted on the from Branko P.
Aleksej H.
Aleksej H.
Moderator
Best User of the month EN

Hello.Recheck these settings:

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Posted on the from Aleksej H.
Marian Sorin
Marian Sorin
User
Author

Sender e-mail address is mandatory...

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Posted on the from Marian Sorin
Marian Sorin
Marian Sorin
User
Author

Sender email address?

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Posted on the from Marian Sorin
Branko P.
Branko P.
User

There must be your Email adress that thay can see whoo send them aa answer from your page.

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Posted on the from Branko P.
Marian Sorin
Marian Sorin
User
Author

My email address is set but the problem is that the same email address appears to the sender as well as the recipient.

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Posted on the from Marian Sorin
Monica A.
Monica A.
User

If we choose for the option SMTP we did not receive the contact form at all, so we change the option to PHP Mailer and we have the same problem as Marian with the email adress.

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Posted on the from Monica A.
Marian Sorin
Marian Sorin
User
Author

You have to insert the SMTP address from your e-mail settings...

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Posted on the from Marian Sorin
Monica A.
Monica A.
User

Yes, I did.

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Posted on the from Monica A.
Aleksej H.
Aleksej H.
Moderator
Best User of the month EN
Monica A.
If we choose for the option SMTP we did not receive the contact form at all, so we change the option to PHP Mailer and we have the same problem as Marian with the email adress.

Re-check your SMTP settings. Try different E-mail script type .

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Posted on the from Aleksej H.
Monica A.
Monica A.
User

I have tried different SMTP settings and one of them will work. Nevertheless the problem that the sender e-mail will not apear on my side is still exist. The SMTP setting instead of the PHP Mailer doesn't solve this issue.

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Posted on the from Monica A.