WebSite X5Help Center

Jason H.

User

Generic Error

Author: Jason H.

Visited 1280, Followers 1, Shared 0

Tags: code,error,website x5 evo 14

I recieve the error "generic error" when trying to download a free template.

Posted on the 06/12/2019 19:05:12

3 ANSWERS - 1 USEFUL

Paul M.

Moderator

Hello Jason,

This is a known issue and is currently being investigated by Incomedia. Please see this thread for further details:

Kind regards,

Paul

Posted on the 06/12/2019 19:13:22 from Paul M.

Elisa B.

Incomedia

Hi Jason,

thank you for getting in touch.

I confirm the issue has been reported, I will keep you posted.

Thanks! Kind regards.

Posted on the 06/13/2019 08:44:46 from Elisa B.

Elisa B.

Incomedia

Hi!

Sorry for keeping you wait. Please try again now, you shouldn't experience this issue anymore.

Thank you in advance for your confirmation. Kind regards.

Posted on the 07/03/2019 13:46:43 from Elisa B.