WebSite X5Help Center

 
Jan Van Den Berg
Jan Van Den Berg
User

Updat to version 2022.3  en

Author: Jan Van Den Berg
Visited 1179, Followers 1, Shared 0  

I paid updat service till 10-11-2022 !

I cannot update, I have to purchase new version, this is not right, I have paid till 10-11-2022 !!!
So be honest and let me update before my lisence is expired.

Posted on the
7 ANSWERS
Andre E
Andre E
Moderator

Kun je deze niet downloaden? Of werkt je licentie code niet?

pulldown rechts boven -> mijn profiel -> (linkerkant) downloads.

Read more
Posted on the from Andre E
Incomedia
Elisa B.
Incomedia

Hi Jan,

our commercial department is currently taking care of this issue. 

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Jan Van Den Berg
Jan Van Den Berg
User
Author

I think there is a misunderstanding with the expire date: 

Normal you write dates here English mm/dd/yyyy so 10-11-2022  = 11 okt 2022

I read it  Dutch way:  dd/mm/yy   so 10-11-2022  = in Holland  10 nov 2022.

foot-in-mouth

Read more
Posted on the from Jan Van Den Berg
Incomedia
Elisa B.
Incomedia

Hi Jan, 

I unfortunately do confirm the expiration date is 11th October, so your licence has expired on 11th October 2022, I am sorry about this.

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Axel  
Axel  
User

to avoid confusing should be nice to change the date displaying byt the month into literal text.

Oct-11-2022

Like this for all users / different countries the visibility will be clear.

Read more
Posted on the from Axel  
Jan Van Den Berg
Jan Van Den Berg
User
Author

Yes Axel , this will be better.. See youre reply:

"Posted on the 11/10/2022 12:36:42 from Axel  ".

Here in Holland we read it as 11/october/2022

( Incomedia sometimes uses the English date format ( like here)  and sometimes the other date format ( with expire dates).  

Thx

Read more
Posted on the from Jan Van Den Berg
Jan Van Den Berg
Jan Van Den Berg
User
Author

But it's not a big issue, just came out wrong for me

Read more
Posted on the from Jan Van Den Berg