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Vanda C.
Vanda C.
User

Issue when start publishing the project:test failed?  en

Author: Vanda C.
Visited 67, Followers 1, Shared 0  

Hi,

Somebody has the same error when start to publishing the project with WebSite X5 Pro ver.2022.3.6, after the software carries out a check before proceeding with the file export i get this message:"The following test failed: Folder on Server with write permission" ? If I click ignore the WebSite carry out the export of the project but if I choose to press OK I cannot publishing the project. My hosting service is One.com which I already contact them last Sunday without any solution to fix the issue, today I receive an email from One.com where they tell me this:"Hi there,

I wanted to follow up with you regarding the issue you reported with WebsiteX5 Pro. Our senior technical team is currently investigating your case and working to resolve the problem as quickly as possible.
 
I understand that this is a frustrating situation and I apologize for any inconvenience it may have caused you. Please be assured that we take your issue seriously and are working to resolve it as soon as possible.
 
I will update you as soon as I hear from the team and if you have any further questions or concerns in the meantime, please don't hesitate to reach out to us.

Best regards,"

I can publish my project online ,like I said before if I press Ignore and everything seems ok except if i try to access Reserved Access the online page shows like the second screenshot:"error online"

Somebody have the same issue?

Thank you

Posted on the
4 ANSWERS - 1 USEFUL
Franz-Josef H.
Franz-Josef H.
Moderator
Best User of the month DE

The error shown in the screenshot may be due to an old php version. Which php version is running on your web space? It must be at least php 8.0, better 8.1.

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Posted on the from Franz-Josef H.
Vanda C.
Vanda C.
User
Author
Franz-Josef H.
The error shown in the screenshot may be due to an old php version. Which php version is running on your web space? It must be at least php 8.0, better 8.1.

Hi Franz, thank you for your reply, I just checked and my version is the 8.2.

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Posted on the from Vanda C.
Incomedia
Stefano G.
Incomedia

Hello Vanda

1_ For the issue about "Folder on Server with write permission", can be easily solved. Simply create a new folder in your website's hosting space. Then, ask the hosting space to give this folder "writing permission". Once they did that, go to Step5 -> Export the website online -> Parameters and insert the folder's name under Data Management

This should solve the issue

2_ About this issue, simply ask the hosting provider to disable PHP warnings for the website. This will fix the issue immediately

I remain available here

Stefano

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Posted on the from Stefano G.
Vanda C.
Vanda C.
User
Author

Hello Stefano,

Thank you for your reply and support . I just created the new folder on hosting space which is One.com and ask the help support  to give the right permission to this folder and they come back and said: "we will try to change the file permission to 777" and in the end: "It seems like our techs are currently having some difficulties in changing the file permission. They request our devs to do it from their end" . So I need to wait more until One.com change the permissions and I will bring updates soon !

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Posted on the from Vanda C.