Check that the mp4 video is H.264 encoded

Danielle, the problem may simply be a bandwidth issue. Have you considered uploading your mp4 to youtube and simply linking to it?

To all, thank you for your help.

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To John:

It-s a free video from Pixabay: Wine - 62078.mp4 https://pixabay.com/fr/videos/vin-les-raisins-vigne-r%C3%A9colter-62078/
these are details of properties of this video. I don't know if it is H264 encoded... You can test it...

Normally I use VLC and I followed a video to explain how to convert but, I don't know what options to choose:

What are the better choices?

Thank you.

Danielle

***********

To Esach:

It's a test project for a customer and I put this video in the entrance of the website in the background (my 1st picture)
I can't put it in a youtube channel; more, it is a free video of Pixabay, not online but downloadable.

Or maybe I don't undestand what you mean...

Thank you.

Danielle

... post the LINK to be able to check online and avoid random assumptions ...

... avoid filenames that are not in alphanumeric format ...
... the autoplay audio is inhibited ...
...
.

ciao

.

... ... pixbay video is good and very light (640x360) (1.2 MB) ...

.

Hi KolAsim,

Thank you for your help and information included.

My project is in a personal server actually, so I can put this post as private if you can see it after!

I am waiting for your answer.

Thank you so much for all.

Danielle

hi, ...I can't see the private post; ... only the STAFF can see it...

ciao

.

... in this Topic (IT) a case similar to yours where in the end it has been shown that MP4 video works on iphone_

https://helpcenter.websitex5.com/fr/post/251132

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Hello Danielle

I made a test here: https://www.bramminginfo.dk/english-summary.html

I made nothing special than renaming the file. It is not good to have spaces and so in filenames.

I renamed it to: Wine_62078

And it functioned right away.

OH - I only tested on an Android - I have no Iphone. Sorry.

So I don't know

@John, yes it's ok on Android!....

@ KolAsim, I prepare a new page and come back with the link...

Hi KolAsim,

Here is the link to see the video in the background, unread in Iphone..

https://www.assistante-34.com/tests/

Thanks for your help, if you can!

Kind regards,

Danielle

hello, ... works fine on my Android+Chrome smartphone ...
... I have no iphone......
... now I have notified the STAFF, who can take the TEST for you...

.

Hello, ciao

.

Hello KolAsim, thank you for your help.

I'm waiting for some news from the staff.

If there is someone in this forum with an iPhone, maybe he can test and give us feedback?

Thanks by advance.

Regards,

Danielle

Just a question (perhaps to help incomedia?). Is this problem with all browsers available for iPhone, or only safari?

Sorry Esach, I try to find persons with this material, not easy :-(

The one who informed me about the problem is not available now but a test with a Macintosh and Safari is OK.
I'm waiting for Iphones...

It also functions in browsers (Chrome and Firefox) when emulating iphones.

@Danielle - maybe there is no problemm but only a mobile that maybe need an update.

Thank you very much for all your tests! 

I'm glad to read that in most of cases the video is OK.

John I think you point THE problem... on the iphone of the person who reported the problem to me.

I will close this post tomorrow morning after a new feeback.

Danielle

and

Hello Esach and Stefano,

Tthe person who reported the problem uses Iphone with ios 15.4.

Hope it will help the team.

Best regards,

Danielle

Hello Stefano,

Thank you for your attention.

It seams that the user has the last update.

For the moment I prefer consider that in most of cases, everything is OK.

I can close this post now. I will open it again if it is necessary later.

Sincerely,

Danielle