WebSite X5Help Center

 
George M.
George M.
User

Generic error (eshop)  en

Autor: George M.
Visited 2021, Followers 1, Udostępniony 0  

Suddenly without make any change in the eshop of my site, when someone makes a purchace, in the last step when he submits the order it shows up a text box which say Generic error. What can i do to fix it? 

This problem had not being fixed even with the latest update.

Posted on the
6 ODPOWIEDZI
JiPeR 48
JiPeR 48
Moderator

Hi George,

Your control panel is not accessible: http://www.rimar.gr/admin/

Check the PHP on the server (5.6 mini, 7.xx advisable).

J.P.

Czytaj więcej
Posted on the from JiPeR 48
George M.
George M.
User
Autor

Where can i find PHP;

Czytaj więcej
Posted on the from George M.
George M.
George M.
User
Autor

I activate the account of the admin with an email but i think nothing changed.

Czytaj więcej
Posted on the from George M.
George M.
George M.
User
Autor

I found only the file e-shop.php

Czytaj więcej
Posted on the from George M.
George M.
George M.
User
Autor

Can you help me to solve the problem;

Czytaj więcej
Posted on the from George M.
JiPeR 48
JiPeR 48
Moderator

Hi George,

Please contact your provider to verify that PHP is running on the server and that it has been configured properly. Some providers, infact, especially those offering free space do not support PHP code execution.

J.P.

Czytaj więcej
Posted on the from JiPeR 48