WebSite X5Help Center

 
George M.
George M.
User

Generic error (eshop)  en

Author: George M.
Visited 433, Followers 1, Shared 0  

Suddenly without make any change in the eshop of my site, when someone makes a purchace, in the last step when he submits the order it shows up a text box which say Generic error. What can i do to fix it? 

This problem had not being fixed even with the latest update.

Posted on the
6 ANSWERS
Jiper 85
Jiper 85
Moderator
Best User of the month FR

Hi George,

Your control panel is not accessible: http://www.rimar.gr/admin/

Check the PHP on the server (5.6 mini, 7.xx advisable).

J.P.

Read more
Posted on the from Jiper 85
George M.
George M.
User
Author

Where can i find PHP;

Read more
Posted on the from George M.
George M.
George M.
User
Author

I activate the account of the admin with an email but i think nothing changed.

Read more
Posted on the from George M.
George M.
George M.
User
Author

I found only the file e-shop.php

Read more
Posted on the from George M.
George M.
George M.
User
Author

Can you help me to solve the problem;

Read more
Posted on the from George M.
Jiper 85
Jiper 85
Moderator
Best User of the month FR

Hi George,

Please contact your provider to verify that PHP is running on the server and that it has been configured properly. Some providers, infact, especially those offering free space do not support PHP code execution.

J.P.

Read more
Posted on the from Jiper 85